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Then go to More Options and click “Manage This Room.” (You must log in again, of course.)

First, I open the Chat Room from Skype4B. Now let’s see if I can add him to the Chat Room. I enter the user’s first name, click Find, and there he is! A quick OK, and he shows up in the Allowed Members list. (When you click it, you see this “Select Allowed Members” screen.) Let’s see what happens if I add the new user, using the “Add” button.

I open the pool.Īhh, what’s this? We defined membership by individual users! If your account isn’t on the Allowed Members list, you don’t get to use Persistent Chat. Which means new users should have Persistent Chat access. Both have Persistent Chat set to Enabled. Under Persistent Chat Policy, we have a Global policy and a Pool policy. You’ll see four menu options: Category, Add-In, Persistent Chat Policy, and Persistent Chat Configuration. In the Skype for Business Control Panel, click Persistent Chat. I like the Control Panel myself, but if you prefer the Management Shell, this is the command you’ll use: You can do this via the Control Panel or the Management Shell. Let’s check to make sure the user account is enabled for Persistent Chat. So is the problem with the user account, or Persistent Chat itself? Is their account set up in Active Directory? Yes.Īre they able to use Skype for Business? Yes.Īm I able to add someone ELSE to the Persistent Chat room? Yes. Time to investigate (and document along the way)! Check if Users are Enabled for Persistent Chat Why would Persistent Chat have any objections? I had no trouble adding the new user as a contact, or talking with him on Skype. However I encountered a minor issue…in the form of an “Invalid Member” message. Since we hadn’t used this particular room yet, I was happy to do so. My manager asked me to add a new user to one of our Persistent Chat rooms.